3phase Privacy Policy — User Data Protection
Your privacy is our priority. This page explains in detail how 3phase collects, uses, stores and protects the personal information of users in Malaysia.
Effective: 1 January 2026 | Version: 2026-01
Information We Collect
When you register and use the 3phase platform, we collect certain categories of information to ensure our services run properly and securely. This collection is carried out transparently and solely for the purposes stated in this policy.
Full name, date of birth, phone number, email address, and password chosen during registration.
Records of deposit and withdrawal transactions in MYR (RM), including the payment methods used.
Device type, operating system, browser type, IP address, and language settings for diagnosing technical issues.
Pages visited, games played, session duration and in-platform interactions for improvement purposes.
How We Use This Information
All information collected by 3phase is used for specific, permitted purposes. We do not use user data beyond the scope stated below without your prior consent.
- Account management: To verify your identity, process registration, manage login and enable access to all platform features.
- Transaction processing: To process deposits and withdrawals in RM accurately, securely and within the stipulated timeframe.
- Platform security: To detect suspicious activity, prevent fraud and protect user accounts from unauthorised access.
- Experience enhancement: To analyse usage patterns, improve the interface, reduce response times and tailor content to user interests.
- Service communications: To send account-related notifications, important security updates and transaction information via email or SMS.
- Legal compliance: To meet applicable Malaysian legal requirements, including reporting obligations to relevant authorities when required.
3phase does not use user information for third-party marketing purposes without your explicit consent.
Cookies & Tracking Technologies
The 3phase platform uses cookies and similar technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you access our website.
We use several types of cookies:
- Session cookies: Required to maintain your login session and ensure seamless navigation within the platform. These cookies are deleted when you close your browser.
- Preference cookies: Saves your language settings and display preferences so you do not have to reconfigure them on every visit.
- Analytical cookies: Used to understand how users interact with the platform, enabling us to identify areas that need improvement.
You can manage or delete cookies through your browser settings at any time. However, disabling certain cookies may affect platform functionality.
Data Storage, Security & Sharing
3phase takes appropriate technical and organisational measures to protect users' personal information from unauthorised access, loss, alteration or accidental disclosure.
Security measures we implement include data encryption during transmission using industry-standard protocols, role-based access controls for internal staff, continuous system monitoring for threat detection, and regular data backups to ensure service continuity.
User information is stored on secure servers and accessible only to authorised personnel. Data retention periods are determined by operational requirements and applicable legal obligations.
Regarding data sharing, 3phase does not sell users' personal information to third parties. However, we may share information in the following limited circumstances:
- With authorised payment service providers to process transactions in RM.
- With technical service providers that support platform operations, subject to strict confidentiality agreements.
- To relevant authorities where required by Malaysian law or a valid court order.
Your Rights as a User
As a 3phase user, you have certain rights regarding your personal information. We are committed to making it straightforward for you to exercise these rights quickly and easily.
You have the right to request a copy of the personal information we hold in relation to your account.
If your information is inaccurate or outdated, you may request a correction at any time.
You may request the deletion of your account and personal data, subject to applicable legal obligations.
To exercise any of the above rights, or if you have any questions regarding your data privacy, please contact our team at [email protected]. We will respond to your request within a reasonable timeframe.
This Privacy Policy may be updated from time to time to reflect changes to our services or legal requirements. Users will be notified of any material changes via the platform or their registered email. Continued use of the 3phase platform following such amendments constitutes acceptance of the updated policy.
Your Privacy, Our Priority
Have questions about how 3phase handles your data? Our support team is ready to help — or visit the FAQ section for quick answers.